All reservations secured via our official website, www.mydiscoveryclub.com are guaranteed.
If your confirmed reservation at the listed property (a booking confirmation is forwarded to you) is not available or cannot be honoured when you arrive to check-in and no other room types that you had booked are available,
immediately contact our 24-hour Customer Service Centre at the contact number(s) listed on your Booking Confirmation. Our Customer Service Consultant will arrange a room at another convenient and comparable property.
We will refund your telephone bill costs to your account, transfer fees and offer you a 10% discount on your reservation total amount.
If you not accept the alternative accommodation,
we will refund to your account the full reservation amount plus an additional night stay (equivalent to the cost of a one night stay based on your original booking,
including any tax and service charges)
Unless specifically mentioned in the cancellation policy, My Discovery Club do not charge a processing fee for cancellations
Any cancellation received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (One) night cancellation fee, unless you are notified otherwise in the confirmation email.
Failure to arrive at your hotel will be treated as a late cancellation (no show) and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through us and not directly with the hotel.
This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the specified property should be directed to our Customer Service Centre Consultants.
We must be notified of all cancellations within our normal office hours
To request for a refund, please contact us at any of the following:
Please Note: Many property hosts will apply a penalty charge, often equal to one night's stay, to a shortened stay at late notice.
Please check their policies carefully.
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Wholly managed and operated byInsabekal Sdn. Bhd.