As an active member, your booking is the lowest and best price possible at the time of booking ?Our guarantee. If you find your reservation on any other website at a lower rate, contact our Customer Service Centre representative immediately. We will match the rate of the other offer (or credit the difference to your account) on condition that:
You have contacted us immediately after booking with all the details, including a link to the offer on the website and the exact price quoted.
The other offer still stands online and available when we check.
The other offer is subject to the same booking terms and conditions you've opted.
The terms and conditions of your booking with us have no penalty for cancellations and modifications.
If we are unable to match the rate of the other offer because one of the above terms and conditions is different, you still keep your existing reservation, including the cancellation policy.
Our Member Best Price Guarantee offer does not apply if:
You book through a website that does not reveal the property or accommodation type you will be staying..
You book using:
Other Special membership rates
Frequent stayer rates
Any other rewards programme or special promotions
You fail to contact us until after you have checked in.