Lifestyle Premiums

Terms and Conditions

Terms and Conditions

Please read the terms and conditions carefully before using your My Discovery Club Card.

  • A valid My Discovery Club Card must be presented to receive privileges.
  • All room reservations must be made though our Customer Service staff or online. To make a reservation or enquiry, please email reservations@mydiscoveryclub.com
  • The My Discovery Club Card is not a credit or debit card and has no cash value.
  • The card cannot be used in conjunction with and other special offer or promotion other than those offered on this website.
  • Please take note that accommodation, dining and other benefits entitlement are subject to change without prior notice. Kindly check this website for latest information.
  • The list of participating Merchants is subject to change without prior notice.
  • Please read carefully the respective offers for any additional restrictions that may apply.

For any information on My Discovery Club Card benefits at participating hotels, restaurants and other merchants, visit our website at www.mydiscoveryclub.com


Terms and Conditions for Website Users
This website is for your personal and non-commercial use. You may not modify, copy, distribute, communicate, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.
The terms and conditions herein is a reference to 'My Discovery Club Card' or 'we' means a reference to My Discovery Club and any of its related associated companies
This website is offered to the user, and accepted without modification of the terms, conditions, and notices contained herein. Your use of this website constitutes your agreement to all such terms, conditions, and notices.
This website, including, but not limited to, content, hours of availability, and equipment needed for access or use, may be changed or discontinued at any time without notice.These Terms and Conditions may be changed at any time effective immediately upon notice of such changes being posted on the website. By using the website after such notice is posted, you are agreeing to accept such changes.

Reservation Policies
Reservations are guaranteed with a valid credit card. Please note that a credit card used to guarantee a reservation may be charged on a no show or no notification of cancellation for the particular booking. Room rates, unless otherwise stated, do not include tax or any other government surcharges. All cancellations must be in accordance and are subject to the hotel’s specific booking and cancellation policies.


Refund Policy
In addition to our Member Policy, we will always honour your refund requests if a business closes permanently, an event is cancelled or rescheduled, or a business refuses to accept your unredeemed My Discovery Club Card voucher. 
We also have the following standard refund policies:

Types of Refunds
We reserve the right to provide refunds only in Merchant Online deals, credited to member’s account. 
Cash refunds will only be done on the basis that there is an error on the deal which resulted in a change of the deal offer from us.
All other refunds via debit/credit cards will be refunded via deal credits. Under no circumstance would cash be given as a refund.
Refunds do not apply to Redemption Vouchers as it has no cash value and not refundable.

When is a Member Eligible for a Refund?
If the members change their mind about any of these deals purchased, we reserve the right not to process a refund on this basis.
A member is able to claim for a refund if they did not receive their voucher due to a technical error. The member is still expected to produce proof of payment before the refund is processed. Members are entitled to a full refund in the event that merchant has closed down or ceased operations.
My Discovery Club will assist members who are having trouble to make or confirm their bookings 2 weeks prior to voucher expiry date. If the booking date cannot be obtained or is too far ahead we are able to assists members on credit refunds upon request.
Should the fine print hold any restriction to which a member can redeem a voucher, we are unable to refund.
A member cannot refund on the basis that a better deal is offered elsewhere. Should any merchant offer a better deal to a member, the member is unable to refund on this basis. A member cannot refund based on a third party review advising them not to redeem. Refunds are also not issued should a member change their mind about the purchase. If a member’s voucher has expired, a refund is not possible; members will be informed two weeks prior to the voucher becoming expired (whenever possible) Should there be no bookings available for the desired time of a member, a refund is not made available if there are still other dates/times available for booking. Should a merchant refuse to honour a voucher for whatever reason, a member may request a refund.
Should a merchant stop or close down its business, a refund may be requested. Should a merchant relocate its businesses to a new location, the member is able to request a refund. If a purchase is made in error, a refund is not available as all sales are final.

Note: Members who purchase the My Discovery Club membership package is not eligible for refund.


Events
Non-Dated Events are subject to the policy stated above for Merchant Online. 
Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you chose at the time of purchase. Dated Events Vouchers are date and time specific (and members may select the date and time of event at the time of purchase). If the Voucher is not used on the specified date, the entire value is forfeited. No full or partial refunds are given to members who missed an event date. However, members will be notified prior to the cancelled or rescheduled events (whenever possible). Cancelled events will be fully refunded. If members are unable to make the new date of a rescheduled event, members are entitled to a refund upon request.

Travel Voucher
If a Travel voucher is purchased and the merchant is unable to book the stay that member prefers during the available dates and before the book-by date, the purchase will be refunded. If the book-by date passes and the member’s trip hasn't been booked, the promotional value is no longer valid. Members are strongly encouraged to make a booking within 7 days of purchase to secure the preferred dates. Note that all bookings and reservations must be done through our Customer Service Centre or done online in our official website (www.mydiscoveryclub.com). Direct bookings are not permitted 
Refunds for Travel deals that are not date-specific:
My Discovery Club’s regular Travel deal does not require selection of a specific date (e.g. January 1, 2015) to redeem the Voucher. However, some of the regular Voucher-based Travel deals may only be available during certain windows of time (e.g. January through April, or Sunday through Thursday). In most cases for the regular Travel deals, members can return an unredeemed Travel Voucher within 7 days of purchase for a full refund on condition there are no dates available to the member. Thereafter, purchases will be final. Not applicable to Redeem Vouchers which has no cash value Once a booking has been made with us, the Voucher is considered as redeemed and is not eligible for refund by My Discovery Club, even if it is within the previously stated 7 day window. Once a Voucher is redeemed, you are subject to the our merchant's cancellation policy. 
Refunds for date-specific Travel Deals:
Members are required to complete their booking at the time of purchase. Members may return purchases only based on the cancellation policy which is identified at the time of booking. 
Other travelling issues:
Members who are facing prolonged issues with their visa or passport may need to re-book within the cancellation policy of the merchant. A refund is also available upon request if the travel destination is currently subject to safety concerns.

Third-party fees: Members might be required to pay certain fees which are disclosed in certain Travel Deals, directly to third parties. These third-party fees such as resort fees or immigration fees may not be refunded depending on the relevant third-party’s policies. My Discovery Club does not collect fees paid directly by members to third parties, and therefore cannot be responsible for refunding those payments.

Product
Items purchased directly from My Discovery Club can be returned within 7 days of receipt, if the product is still sealed in original packaging. Some Product Deals are for Vouchers, and the regular Deal Refund Policy will apply to those Voucher sales. Other Product Deals are for My Discovery Club Products ordered at the time of purchase. For those My Discovery Club Product Deals, unless indicated in the Fine Print as Final Sale, or otherwise ineligible for returns, My Discovery Club Product may be returned within 7 days following delivery. In the event of a promotion, members are able to apply for a refund only if the My Discovery Club Product is not received in the stipulated time or My Discovery Club Product received is different from what is ordered or is damaged or defective. 
For any return, a return request must be placed via crm@mydiscoveryclubavelclub.com.my within 7 days of delivery of the product. The My Discovery Club Product must be returned as soon as reasonably practicable and within 7 days following delivery of the My Discovery Club Product. Members have a legal obligation to take reasonable care of the My Discovery Club Product while it is in their possession. The My Discovery Club Product must be returned unused, unopened and in original packaging. Except in the case of damaged or defective My Discovery Club Product, My Discovery Club reserves the right to not entertain refund request for any My Discovery Club Product returned that is incomplete or in unsellable condition. 
Because the My Discovery Club Product is defective, we will examine the returned My Discovery Club Product and if we agree that the My Discovery Club Product is defective we will issue a return and is subject to stock availability. Alternatively a refund will be processed, in which case, we will notify members of their refund via e-mail within a reasonable period of time. We will try to process the refund as soon as possible and no later than 30 days from the day we have confirmed with members via e-mail that they are entitled to a refund. All amounts paid will be refunded for the damaged or defective My Discovery Club Product, including shipping. My Discovery Club will refund any money received from members in the same method originally used by members to pay for purchases.

SPECIAL DEALS
From time to time we may offer Special Deals and due to the nature of these Deals, a special refund policy is required. Any modifications to the refund policy will be stated in the Fine Print for such Deals. We would like to remind members that, as with all Deal specifics, if a different refund time frame is stated in the Fine Print, the Fine Print overwrites all other policies.

Disclaimer
We reserve the right to provide refunds only to member’s My Discovery Club account. Cash refunds will only be done on the basis that there is an error on the deal which is resulted in a change of the deal offer from My Discovery Club. All other refunds via debit/credit cards will be refunded like wise. 


Privacy Policy

My Discovery Club is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms and conditions of this policy.
If you have any questions about this privacy policy or our treatment of your personal information, please write to us, using our website contact form.


Personal Data
1. What information do we collect? We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage).
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
  • information that you provide to us for the purpose of registering with us.
  • information that you send to us in order to obtain a quotation for our products or services.
  • information that you provide to us for the purpose of subscribing to our website email notifications and/or newsletters.
  • information that you provide to us for the purpose of using our website-based and other services and any other information that you choose to send to us.

Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • administer the website.
  • improve your browsing experience by personalising the website.
  • enable your use of the services available on the website.
  • send to you goods or services purchased via the website, and supply to you services purchased via the website.
  • send statements and invoices to you, and collect payments from you.
  • send you general (non-marketing) commercial communications.
  • send you email notifications which you have requested.
  • send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user and deal with enquiries and complaints made by or about you relating to the website.
  • Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

All our website financial transactions, through credit or debit cards are handled through our payment services provider, Paypal. You can review the Paypal privacy policy at www.paypal.com. We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website and dealing with charge-backs, refunds, complaints and queries relating to such payments.

Other disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.


Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except, of course, when you log in to the website).


Policy amendments
We may update this privacy policy from time-to-time by posting a new or latest version on our website. You should check this page occasionally to ensure you are happy with any changes. We may from time to time also notify you of changes to our privacy policy by email.


Your rights
You may instruct us to provide you with any personal information we hold about you.
Provision of such information will be subject to:

  • the payment of a fee (currently fixed at RM50.00) and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your identity card/passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.


About cookies
Our website uses cookies. You consent to our use of cookies in accordance with the terms of this policy. Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


Cookies on this website
We use both session cookies and persistent cookies on this website.


How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:

  • to recognise your computer when you visit our website
  • to track you as you navigate our website, and to enable the use of the some of the features on our website (such as our shopping cart, Q&A system, and blogging and commenting system)
  • to improve the website’s usability
  • to analyse the use of our website
  • in the administration of this website to personalise our website for you, including targeting advertisements which may be of particular interest to you.
  • Third party cookies
When you use our website, you may also be sent third party cookies.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: https://www.google.com.my/intl/en/policies/privacy/

Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box. Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.


Deleting cookies
You can also delete cookies already stored on your computer. 
The method of doing so will depend upon your web browser


Making changes to this Privacy Policy
My Discovery Club reserves the right to update this privacy policy at any time with or without prior notice. 
When we do make changes to the Privacy Policy, we will only revise the updated date at the bottom of this page. 
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. 
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Acceptance of these Terms & Conditions
By using this Website, you signify your acceptance to these Terms & Conditions in this policy. 
If you do not agree to this policy, please do not use our Website. 
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.