Terms and Conditions
Please read the terms and conditions carefully before using your My Discovery Club Card.
For any information on My Discovery Club Card benefits at participating hotels, restaurants and other merchants, visit our website at www.mydiscoveryclub.com
Terms and Conditions for Website Users
This website is for your personal and non-commercial use. You may not modify, copy, distribute, communicate, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.
The terms and conditions herein is a reference to 'My Discovery Club Card' or 'we' means a reference to My Discovery Club and any of its related associated companies
This website is offered to the user, and accepted without modification of the terms, conditions, and notices contained herein. Your use of this website constitutes your agreement to all such terms, conditions, and notices.
This website, including, but not limited to, content, hours of availability, and equipment needed for access or use, may be changed or discontinued at any time without notice.These Terms and Conditions may be changed at any time effective immediately upon notice of such changes being posted on the website. By using the website after such notice is posted, you are agreeing to accept such changes.
Reservations are guaranteed with a valid credit card. Please note that a credit card used to guarantee a reservation may be charged on a no show or no notification of cancellation for the particular booking. Room rates, unless otherwise stated, do not include tax or any other government surcharges. All cancellations must be in accordance and are subject to the hotel’s specific booking and cancellation policies.
In addition to our Member Policy, we will always honour your refund requests if a business closes permanently, an event is cancelled or rescheduled, or a business refuses to accept your unredeemed My Discovery Club Card voucher.
We also have the following standard refund policies:
Types of Refunds
We reserve the right to provide refunds only in Merchant Online deals, credited to member’s account.
Cash refunds will only be done on the basis that there is an error on the deal which resulted in a change of the deal offer from us.
All other refunds via debit/credit cards will be refunded via deal credits. Under no circumstance would cash be given as a refund.
Refunds do not apply to Redemption Vouchers as it has no cash value and not refundable.
When is a Member Eligible for a Refund?
If the members change their mind about any of these deals purchased, we reserve the right not to process a refund on this basis.
A member is able to claim for a refund if they did not receive their voucher due to a technical error. The member is still expected to produce proof of payment before the refund is processed. Members are entitled to a full refund in the event that merchant has closed down or ceased operations.
My Discovery Club will assist members who are having trouble to make or confirm their bookings 2 weeks prior to voucher expiry date. If the booking date cannot be obtained or is too far ahead we are able to assists members on credit refunds upon request.
Should the fine print hold any restriction to which a member can redeem a voucher, we are unable to refund.
A member cannot refund on the basis that a better deal is offered elsewhere. Should any merchant offer a better deal to a member, the member is unable to refund on this basis. A member cannot refund based on a third party review advising them not to redeem. Refunds are also not issued should a member change their mind about the purchase. If a member’s voucher has expired, a refund is not possible; members will be informed two weeks prior to the voucher becoming expired (whenever possible) Should there be no bookings available for the desired time of a member, a refund is not made available if there are still other dates/times available for booking. Should a merchant refuse to honour a voucher for whatever reason, a member may request a refund.
Should a merchant stop or close down its business, a refund may be requested. Should a merchant relocate its businesses to a new location, the member is able to request a refund. If a purchase is made in error, a refund is not available as all sales are final.
Note: Members who purchase the My Discovery Club membership package is not eligible for refund.
If a Travel voucher is purchased and the merchant is unable to book the stay that member prefers during the available dates and before the book-by date, the purchase will be refunded. If the book-by date passes and the member’s trip hasn't been booked, the promotional value is no longer valid. Members are strongly encouraged to make a booking within 7 days of purchase to secure the preferred dates. Note that all bookings and reservations must be done through our Customer Service Centre or done online in our official website (www.mydiscoveryclub.com). Direct bookings are not permitted
Refunds for Travel deals that are not date-specific:
My Discovery Club’s regular Travel deal does not require selection of a specific date (e.g. January 1, 2015) to redeem the Voucher. However, some of the regular Voucher-based Travel deals may only be available during certain windows of time (e.g. January through April, or Sunday through Thursday). In most cases for the regular Travel deals, members can return an unredeemed Travel Voucher within 7 days of purchase for a full refund on condition there are no dates available to the member. Thereafter, purchases will be final. Not applicable to Redeem Vouchers which has no cash value Once a booking has been made with us, the Voucher is considered as redeemed and is not eligible for refund by My Discovery Club, even if it is within the previously stated 7 day window. Once a Voucher is redeemed, you are subject to the our merchant's cancellation policy.
Refunds for date-specific Travel Deals:
Members are required to complete their booking at the time of purchase. Members may return purchases only based on the cancellation policy which is identified at the time of booking.
Other travelling issues:
Members who are facing prolonged issues with their visa or passport may need to re-book within the cancellation policy of the merchant. A refund is also available upon request if the travel destination is currently subject to safety concerns.
Third-party fees: Members might be required to pay certain fees which are disclosed in certain Travel Deals, directly to third parties. These third-party fees such as resort fees or immigration fees may not be refunded depending on the relevant third-party’s policies. My Discovery Club does not collect fees paid directly by members to third parties, and therefore cannot be responsible for refunding those payments.
Items purchased directly from My Discovery Club can be returned within 7 days of receipt, if the product is still sealed in original packaging. Some Product Deals are for Vouchers, and the regular Deal Refund Policy will apply to those Voucher sales. Other Product Deals are for My Discovery Club Products ordered at the time of purchase. For those My Discovery Club Product Deals, unless indicated in the Fine Print as Final Sale, or otherwise ineligible for returns, My Discovery Club Product may be returned within 7 days following delivery. In the event of a promotion, members are able to apply for a refund only if the My Discovery Club Product is not received in the stipulated time or My Discovery Club Product received is different from what is ordered or is damaged or defective.
For any return, a return request must be placed via email@example.com within 7 days of delivery of the product. The My Discovery Club Product must be returned as soon as reasonably practicable and within 7 days following delivery of the My Discovery Club Product. Members have a legal obligation to take reasonable care of the My Discovery Club Product while it is in their possession. The My Discovery Club Product must be returned unused, unopened and in original packaging. Except in the case of damaged or defective My Discovery Club Product, My Discovery Club reserves the right to not entertain refund request for any My Discovery Club Product returned that is incomplete or in unsellable condition.
Because the My Discovery Club Product is defective, we will examine the returned My Discovery Club Product and if we agree that the My Discovery Club Product is defective we will issue a return and is subject to stock availability. Alternatively a refund will be processed, in which case, we will notify members of their refund via e-mail within a reasonable period of time. We will try to process the refund as soon as possible and no later than 30 days from the day we have confirmed with members via e-mail that they are entitled to a refund. All amounts paid will be refunded for the damaged or defective My Discovery Club Product, including shipping. My Discovery Club will refund any money received from members in the same method originally used by members to pay for purchases.
From time to time we may offer Special Deals and due to the nature of these Deals, a special refund policy is required. Any modifications to the refund policy will be stated in the Fine Print for such Deals. We would like to remind members that, as with all Deal specifics, if a different refund time frame is stated in the Fine Print, the Fine Print overwrites all other policies.
We reserve the right to provide refunds only to member’s My Discovery Club account. Cash refunds will only be done on the basis that there is an error on the deal which is resulted in a change of the deal offer from My Discovery Club. All other refunds via debit/credit cards will be refunded like wise.
My Discovery Club is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1. What information do we collect? We may collect, store and use the following kinds of personal information:
Using your personal information
International data transfers
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except, of course, when you log in to the website).
You may instruct us to provide you with any personal information we hold about you.
Provision of such information will be subject to:
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Cookies on this website
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
Most browsers allow you to refuse to accept cookies. For example:
in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box. Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.
You can also delete cookies already stored on your computer.
The method of doing so will depend upon your web browser
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Acceptance of these Terms & Conditions
By using this Website, you signify your acceptance to these Terms & Conditions in this policy.
If you do not agree to this policy, please do not use our Website.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
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